Tag Archives: follow up letter

Employer Interview Decision Time

Image by Chelsea Francis
Image by Chelsea Francis

Over the past week much has happened. Not only did I receive numerous emails asking which candidate was selected, I was asked how the decision was made.

Quick recap: Recently, Tropical Air of Central Florida, located in the Longwood area, searched for an administrative/office support staff. With the help of Goodwill Industries (Job Connection) and Christian HELP, applicants were interviewed, resulting in four final and well-qualified candidates.

Second interviews were held over a three-day period (last week):

  • All four applicants earned great marks for dress attire.
  • All four applicants arrived in a timely manner, approximately ten minutes early.
  • Nonverbal communication went well; eye contact, voice tone, attitude, and hand shake matched expectations.
  • Three of the four asked well-researched questions at the conclusion of the interview.
  • Two of the four sent follow-up notes within the appropriate time (two neglected the letter).
  • One of the four not only followed-up with a note, but also initiated a phone conversation, inquiring about the position while desensitizing latent employer concerns.
  • All four applicants felt comfortable with the environment and confident job functions would be handled with little hesitation.
  • Two of the four applicants offered beneficial unique contributions.

Decision time: Impressed by the four candidates, a choice had to be made

  • The decision was made based upon who we felt wanted the job more than the other candidates. For the two candidates not submitting a follow-up note or call, the impression was they were not as interested in the position as the other two.
  • The follow-up letters “showed” a desire to be part of our team. With this said, two candidates remained in a slot designed for one.
  • An additional phone call and strategy by one of the candidates in an effort to desensitize our concern leaned the decision her way.
  • Though education level was not officially considered, offering an advanced degree and unique value beyond the other three candidates helped sway the decision.

To summarize: There are many factors employers take into consideration during the interview and hiring process.

  • Appearance: Dress appropriately. Never wear sweats, jerseys, jeans, or fun casual.
  • Nonverbal: Show interest with good posture (no slumping in the chair), eye contact (do not stare as that can be creepy), firm hand shake, and always wear a smile.
  • Arrival: Ten minutes prior to scheduled time is considered proper. Do not arrive more than ten minutes early as this is disrespectful. If you are going to be late, call and explain (most employers know things happen and will understand).
  • KSA: Prove you possess the fundamental knowledge, skills, and abilities to get the job done.
  • Professionalism: Courtesy goes a long way.
  • Company research: Have several questions ready, proving homework and diligence is on your side.
  • Follow-up: This is often the tie-breaker. A simple hand written note and quick call often differentiates close calls.

If you are invited to interview but not offered the position, always follow-up with a thank you note. Truth is, not all initial hires are the right choice. Changes can (and do) happen, making the next in line the newest employee.

To review and consider career development books and resources, including material designed specifically for those transitioning from military service, resume / cover letter construction, networking, and interview strategies as well as employment guidance for ex-felons visit http://www.edu-cs.com, http://www.CareerBreakOut.com, or http://www.2ndChanceUniversity.com.

Danny Huffman, MA, CEIP, CPRW, CPCC
dhuffman@edu-cs.com
321-972-8919
Education Career Services: http://www.edu-cs.com
Career Break Out: http://www.CareerBreakOut.com

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Interview Expectations: Following Up

Last time we reviewed interview expectations from the employer’s perspective. This time we are going to go one step further and (re)discover simple techniques you should (not can) use to gain the second interview.

Picture by Paula Borowska
Picture by Paula Borowska

As previously mentioned, I am in the market to secure an office administrator for Tropical Air of Central Florida. In this effort, I reached out to two local organizations, Goodwill Industries/Job Connection and Christian HELP. Both provided top-notched candidates.

A week has progressed and now it’s time to schedule interviews with those who may fit into the position and our culture well.

Deciding factors employers consider for second interviews:

  • Professionalism is ALWAYS number one. Don’t let others tell you otherwise. How professionalism is defined and weighed differs from organization to organization but there are commonalities. Fair or not, appearance is always a concern. To eliminate appearance concerns, dress professional business. This means no shorts, no jerseys, and no funky hats. Unfortunately, three candidates were not professional in their attire. These three could have done the job but have yet to be asked back simply because of their lack of professional attire.
  • On a similar professionalism note, a proper handshake, firm, not limp or sticky, begins and closes each interview. Believe it not, some jobs were lost due to a creepy handshake.
  • Professionalism equals research. ALWAYS know what the company and position is about. Two candidates were lost when asked about what our company does, neither earned a second interview.

Of the 20 resumes and applicants for this one position, the initial interview had the task of finding a manageable number for the second interview stage. With this in mind, the following also influenced the invitation to meet the boss:

  • Follow up note. Of all the candidates, two individuals went that extra step to follow up with a personalized/professional note. One of the individuals took advantage of snail-mail by sending a two sentence post card. The handwritten note was a nice touch, allowing me the opportunity to re-examine the original application. I also received an email follow up, though not my favorite means of messaging, I appreciated the effort. On this note, both of these individuals sending the follow up have been invited to meet the boss. Of the remaining candidates, only one has been invited back.
  • Follow up latent meaning. Ever wonder why follow up notes play a role in the hiring decision? After all, anyone can jot a couple sentences together after the initial interview. No doubt this is true, ANYONE can jot a couple sentences together… my question is, why don’t they? Often times, hiring managers look for those going that extra step and question why so many don’t take an effort to impress.
  • Personality. Hiring managers look for personality and how your personality will fit into the environment. Many factors are considered, such as tone of voice, attitude, sense of humor, will you get along with differing demographics within the area, and the belief you want to be part of the organization for longer than three months.
  • Gut feeling. At the point where push comes to shove, gut feeling will rule the decision. Problem is, of the 20 candidates, I remain confident well over half have the capacity to get the job done well. How does one filter the final ten into a top three? Though not measureable, it comes down to subjective impression… things that cannot be measured by conventional methods. Here’s where soft skills, nonverbal cues, research, follow up, and personality raises the top.
  • Final three. Knowing ten would be ideal candidates for the position, the final three were selected due to candidate persistence (follow up letters and phone inquiries). Their persistence led me to believe they conducted due diligence and WANT to work in our small office family atmosphere.

Over the next few days three individuals (who were ultimately selected over seven equally qualified candidates) will be meeting the boss. On paper, these three offer little more than the others, which makes me feel badly because the remaining seven would have been offered a second interview IF they had only followed up with a note.

Though many employers are not sticky when it comes to follow up letters, many are and will not consider qualified candidates unless initiative is shown. Truth is, it’s easy to say “I want that second interview and I’ll do whatever it takes…” while a postage stamp, quick note, and an envelope shows you really do want that second interview.

As for the remaining three in consideration, I’ll let you know what happens later in the week.

To review and consider career development books and resources, including material designed specifically for those transitioning from military service, resume / cover letter construction, networking, and interview strategies as well as employment guidance for ex-felons visit www.edu-cs.com, www.CareerBreakOut.com, or www.2ndChanceUniversity.com.

Danny Huffman, MA, CEIP, CPRW, CPCC
dhuffman@edu-cs.com
Education Career Services: www.edu-cs.com
Career Break Out: www.CareerBreakOut.com

Sit back, relax, and enjoy the wait, or not!

DSC_0093You nailed the interview, sent a thank you note, now what? What happens after the interview is totally in your hands?

Research shows that along with a thank you note, the follow up phone call is the least used way of checking the status of your application.  This phone call is not only beneficial to you, but helps remind that interviewer of your keen interest in the position and company.

CC Connection Tip: A simple follow-up call keeps your name fresh in the interviewer’s mind.

Is it rude to call you ask? Not at all, especially if you set the phone calls up at the end of your interview. Before she shakes your hand and bids you on your way, she typically asks if you have any other questions. Your answer should be yes, followed by “when do you expect you will make a decision?” The interviewer then will give you a time frame therefore, setting up the phone call.

How soon is too soon and how many calls are too many?

Keep in mind the time frame given and whatever you do, do not call ten minutes after you walk out the door. Within the next few days, make a professional call. If the interviewer is not available to receive your call, leave a message. If she does not return your call, try one more time. If you receive silence once again, perhaps it’s time to cut your losses and move on.

Remember a follow up call can become a double edged sword do so not be the stalker… nothing good comes out of that.

CC Connection Tip: One (or two) calls can made the difference.

With so few taking that extra step, you can be in the driver’s seat quickly. Truth is, the only person that can make that phone call seem rude or classless is you.

Penned by:
Louann Alicea
Your CC Connection

Career Breakout: Follow Up IS REQUIRED

The following comment and question was presented by Brent Musell several days. Hope it helps and good luck with your search.

“I’ve been sending out resumes but not getting any feedback. I’m wondering if I should also send a follow-up letter and what needs to be said. What do you suggest?”

I get asked this question all the time by job seekers who fear they’re being impatient with their potential employer. Following up after an interview is a given, but should you follow up after sending a resume? It depends… do you want the job?

Jokes aside, research has found that it is truly beneficial to follow up after applying for a position. According to the Findings of a 2011 Global Career Brainstorming Day, “Follow-up is essential. Up to 40% of job seekers who follow-up after sending a resume to a hiring manager secure an interview.”

Think about this from the standpoint of the employer. Many hiring managers try to weed out the resume ‘spray and pray’ candidates from those that are truly interested in the position with the company. Following up is a great way to show that hiring manager you’re genuine.

Of course, it’s not as simple as contacting the company and saying, “Hey, I’m interested!” There are certain guidelines you need to consider before following up, lest you want to accomplish the opposite (annoying the company):

  • Think of the method you used to apply for the position. Some companies use online applications and resume submission services. Others are more informal, requiring you to directly speak with the hiring manager first. Remember this level of formality before crafting your actual letter.
  • There’s a fine line between sounding confident and sounding desperate. Assert that you are interested in the position because you feel you would best fit their needs, not because you really need or want the job.
  • Limit your follow up to one occasion (two if the application process is lengthy). Remember, your goal is to remind the employer about your application without annoying them.

Career tip: You always want to come off sounding confident and qualified.

With that said, let’s go over some of the tools you have at your disposal:

Phone Calls seem like an obvious choice based upon the immediate response time but it’s not always that simple. First, it’s not always easy to find the phone number of the hiring manager; what’s more, you may not even be able to get a hold of them because of their busy schedule. Repeated attempts to reach may frustrate the individual and make you appear desperate. If you choose this method, make one call and leave a message—that’s it.

E-Mails are quick and easy, requiring little effort on both your part and the employer’s part. The employer can read it at any time and your follow up will not be “live”, so to speak. However, this is also the problem with e-mails; they don’t really demand any attention at all and may become lost in an employer’s Inbox (look at your own Inbox for a frame of reference).

Career tip: If you email, capture their attention with a strong subject line such as “Interested in (position title)” or “Application follow-up” that let’s the employer know not to mark the message as spam or delete it.

Hard copy letters are the most popular and the most effective. In the shoes of the potential employer who receives an average of 50 applications, setting yourself above the pack can be accomplished with a quick, formal, typed letter. Going a step further, the hiring manager (typically) will take your hard copy letter and staple it to your application, giving you a second look to impress.

No doubt you’re wondering about content…

Content and tone sets the stage and will determine success or failure. It’s not enough to simply say you’re following up after submitting your resume. What you write or say is just as important as the act itself. One constant is you should keep it short—best not to use up too much of the employer’s time. Typically two or three paragraphs will do but much depends on the job position and what you bring to the table.

Besides stating your purpose, you always want to leave your contact information, should they need to contact your further. In the case of e-mails, it’s not always easy to determine a candidates name from the message itself.

For phone calls, you especially want to keep the conversation short to avoid a ramble. Something along the lines of, “This is _____ calling. I recently applied for the _____ position in (company’s name and department). I’m calling to make sure you received the resume I submitted. I’m interested in this position, so I didn’t want to leave anything to chance.”

Always remember to format your letter or e-mail properly. Standard business letter format is appreciated by almost everyone. For phone calls, write a script or dialogue and practice it until it sounds natural and not rehearsed.

For serious job seekers, I encourage you to visit www.edu-cs.com for additional information and career/professional development products, books, and resources specializing in your success.

Written by Brandon Hayhurst
Education Career Services
www.edu-cs.com