Tag Archives: Goodwill Industries

Employer Interview Decision Time

Image by Chelsea Francis
Image by Chelsea Francis

Over the past week much has happened. Not only did I receive numerous emails asking which candidate was selected, I was asked how the decision was made.

Quick recap: Recently, Tropical Air of Central Florida, located in the Longwood area, searched for an administrative/office support staff. With the help of Goodwill Industries (Job Connection) and Christian HELP, applicants were interviewed, resulting in four final and well-qualified candidates.

Second interviews were held over a three-day period (last week):

  • All four applicants earned great marks for dress attire.
  • All four applicants arrived in a timely manner, approximately ten minutes early.
  • Nonverbal communication went well; eye contact, voice tone, attitude, and hand shake matched expectations.
  • Three of the four asked well-researched questions at the conclusion of the interview.
  • Two of the four sent follow-up notes within the appropriate time (two neglected the letter).
  • One of the four not only followed-up with a note, but also initiated a phone conversation, inquiring about the position while desensitizing latent employer concerns.
  • All four applicants felt comfortable with the environment and confident job functions would be handled with little hesitation.
  • Two of the four applicants offered beneficial unique contributions.

Decision time: Impressed by the four candidates, a choice had to be made

  • The decision was made based upon who we felt wanted the job more than the other candidates. For the two candidates not submitting a follow-up note or call, the impression was they were not as interested in the position as the other two.
  • The follow-up letters “showed” a desire to be part of our team. With this said, two candidates remained in a slot designed for one.
  • An additional phone call and strategy by one of the candidates in an effort to desensitize our concern leaned the decision her way.
  • Though education level was not officially considered, offering an advanced degree and unique value beyond the other three candidates helped sway the decision.

To summarize: There are many factors employers take into consideration during the interview and hiring process.

  • Appearance: Dress appropriately. Never wear sweats, jerseys, jeans, or fun casual.
  • Nonverbal: Show interest with good posture (no slumping in the chair), eye contact (do not stare as that can be creepy), firm hand shake, and always wear a smile.
  • Arrival: Ten minutes prior to scheduled time is considered proper. Do not arrive more than ten minutes early as this is disrespectful. If you are going to be late, call and explain (most employers know things happen and will understand).
  • KSA: Prove you possess the fundamental knowledge, skills, and abilities to get the job done.
  • Professionalism: Courtesy goes a long way.
  • Company research: Have several questions ready, proving homework and diligence is on your side.
  • Follow-up: This is often the tie-breaker. A simple hand written note and quick call often differentiates close calls.

If you are invited to interview but not offered the position, always follow-up with a thank you note. Truth is, not all initial hires are the right choice. Changes can (and do) happen, making the next in line the newest employee.

To review and consider career development books and resources, including material designed specifically for those transitioning from military service, resume / cover letter construction, networking, and interview strategies as well as employment guidance for ex-felons visit http://www.edu-cs.com, http://www.CareerBreakOut.com, or http://www.2ndChanceUniversity.com.

Danny Huffman, MA, CEIP, CPRW, CPCC
Education Career Services: http://www.edu-cs.com
Career Break Out: http://www.CareerBreakOut.com


Interview Expectations: What Hiring Managers Expect

Congratulations. After two months searching for an ideal career match, you receive a call and interview invitation… now what?

Blog Jan 2015 dont just stand thereLast week I had the pleasure to conduct interviews for an office administrator at Tropical Air of Central Florida. I reached out to Goodwill Industries and the Sanford Job Connection… a great move on my part. To be clear, the experience was fantastic as the group at Goodwill Industries were helpful, the offices excellent, and the candidates impressive.

After interviewing nine individuals, I recommended four to be extended a second interview. Calls will be going out later this week.

The following summarizes the experience (valuable information for anyone currently or planning on interviewing):

Gaining that second interview:

  • Looking the part: Though most were dressed appropriately, in a competitive market, what one wears does impact perception. The final four were dressed professionally, delivered well-written copies of their resumes, and presented themselves respectfully. Unfortunately, several candidates were not prepared with proper dress or resume.
  • Focus and matchmaking: The four finalists knew what the job entailed and delivered details as to how their experience and career goals met what I was seeking. Encouraged by researching our company and industry, most of the interviews were fluid and conversational. Unfortunately, several knew nothing of the company and little of the position. Though some most likely could perform the job well, limited focus and research rarely impresses any hiring manager and can lead to a disconnect.
  • Communication: The finalist spoke with confidence, aptitude, and honesty. To be clear, these are characteristics all companies seek in potential employees.
  • Non-verbal elements: Interviews begin with a smile, then a handshake. If either element misses, candidates find themselves behind the eight-ball. On the “not-so” impressive side, I did have two candidates interview while chewing gum. I am one who perceives gum chewing during interviews low on the respect totem pole.

Overall, I am impressed with Goodwill Industries and the Sanford Job Connection Center, recommending their services and candidates without hesitation. To be specific, Alba Vazquez offered a great deal of help and support by coordinating and aligning qualified candidates in a hurry.

  • Now what? I am confident the four finalists will be notified within the next two days regarding a second interview; problem is, not one (or any applicants) has taken the first interview to the next level… not one has sent a follow-up/thank you note. I find this disturbing and surprising. If one was keeping score, and I do, thank you notes have the potential to add points to any close decision and have meant the difference between a second invitation and no consideration.
  • Thank you letter: Without going the final step in the interview process, the tape is rarely crossed. What does a thank you letter mean? Interest in the position and with the company.

Regarding the final four interviewed last week (where all four were extremely close), who will take the lead by taking professional respect to the level it needs to be? Who will follow-up? Not to worry, I will clue you into what happens next.

If you have any questions or situations you would like to share, please send it in to me directly or go through the comment box.To review and consider career development books and resources, including material designed specifically for those transitioning from military service, resume / cover letter construction, networking, and interview strategies as well as employment guidance for ex-felons visit www.edu-cs.com, www.CareerBreakOut.com, or www.2ndChanceUniversity.com.

Danny Huffman, MA, CEIP, CPRW, CPCC
Tropical Air of Central Florida, http://www.Tropical-Air.com
Education Career Services: www.edu-cs.com
Career Break Out: www.CareerBreakOut.com